Refund policy
Last updated: August 22, 2026
RETURN & REFUND POLICY
At Easify Living, we want you to be happy with your purchase.
This policy explains our voluntary change-of-mind return policy. It does not limit or exclude any rights or remedies you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
1. CHANGE-OF-MIND RETURNS
We accept eligible change-of-mind returns within 30 days of delivery.
To be eligible for a change-of-mind return, the product must:
- be unused;
- be in its original condition;
- be in its original packaging where reasonably possible;
- not be damaged through use or misuse; and
- be accompanied by proof of purchase.
Change-of-mind returns are subject to the conditions above.
2. HOW TO REQUEST A RETURN
Before sending anything back, please contact us at:
Please include:
- your order number;
- the product you wish to return;
- the reason for the return; and
- photographs where appropriate.
Please do not send a product back before receiving return instructions from us.
3. CHANGE-OF-MIND RETURN SHIPPING
Unless otherwise agreed, customers are responsible for the reasonable cost of returning an item where the return is solely because of a change of mind.
Original shipping costs may not be refundable for a change-of-mind return.
4. DAMAGED, FAULTY OR INCORRECT PRODUCTS
If your product arrives damaged, faulty, defective, unsafe, or does not match its description, please contact us at:
Please provide your order number and, where useful, photographs or other information that helps us assess the issue.
We will investigate the issue and provide the remedy required under applicable New Zealand consumer law.
Depending on the circumstances, this may include a repair, replacement or refund.
5. CONSUMER GUARANTEES ACT
The Consumer Guarantees Act provides consumers with guarantees relating to products sold by businesses in New Zealand, including guarantees concerning acceptable quality, fitness for purpose, matching descriptions and reasonable delivery.
Where a product fails to meet an applicable guarantee, Easify Living will provide the remedy required by law.
Nothing in this policy is intended to remove or reduce your rights under the Consumer Guarantees Act.
6. PRODUCTS DAMAGED THROUGH MISUSE
A remedy may not be available where a product has been damaged because of misuse, accidental damage, alteration or failure to follow reasonable product instructions.
This does not affect any rights you may have under applicable law.
7. REFUNDS
Where a refund is approved, we will generally process it using the original payment method.
The timing for the funds to appear in your account may depend on your bank or payment provider.
8. EXCHANGES
Where appropriate, we may offer an exchange or replacement.
Where a replacement or refund is required under New Zealand consumer law, we will comply with the applicable legal requirements.
9. CONTACT US
For any return or refund questions:
Easify Living
Email: info@easifyliving.com